TERMS OF USE - SOFIA SAGLIND AB

1. INTRODUCTION These terms of use apply to www.healbysofiasaglind.com. Please read all terms carefully before proceeding. By accepting these terms, you agree to enter into a legally binding agreement with Sofia Saglind AB, organization number 559137-0563.

If you do not accept our terms, consent cannot be given, and the website and its services will not be accessible.

If you wish to terminate the agreement, you may do so as follows: If you have a membership account and wish to close it, please contact us at [email protected], and we will assist you.

The terms stated below may be subject to change. Before any changes take effect, users will be notified as follows: Changes will be announced on the website and via email to specifically affected users.

2. PURPOSE The purpose of the website is e-commerce, including:

• Booking and selling treatments and courses.

3. OWNERSHIP OF THE WEBSITE The website is owned and managed by Sofia Saglind AB as a legal entity based in Vaxholm.

4. TERMS OF USE Copyright Sofia Saglind AB holds the copyright to all texts, images, and videos on the website.

The website and the course platform, Heal Academy, are spaces where we inspire each other in our creativity. We therefore ask all users to maintain a positive and inspiring tone.

Purchased course material may be downloaded from the course platform but only for private use.

5. INTELLECTUAL PROPERTY RIGHTS Copyright-protected material available on the website may not be used without permission from the copyright holder. Users are not permitted to copy, distribute, commercially exploit, reproduce, or otherwise utilize such material.

6. PAYMENT AND CANCELLATION Payment is made via card payment, Swish, Klarna, or invoice through Sofia Saglind AB.

Cancellations must be made at least 48 hours before the scheduled treatment; otherwise, 50% of the regular price will be charged. If canceled within 24 hours of the scheduled treatment, 100% of the regular price will be charged.

7. PERSONAL DATA POLICY

a) Sofia Saglind AB is committed to complying with the General Data Protection Regulation (GDPR), which aims to protect individuals' fundamental rights and freedoms.

b) Personal data that may be processed

By accepting these terms of use, the user consents to the processing of personal data as follows:

• User’s name and email address.

• Sensitive personal data is not collected or processed.

c) How personal data will be processed

Personal data will be processed for the following purposes:

• To grant buyers access to our course platform.

• To book treatment appointments via the booking system.

• To send information and newsletters.

d) Third parties

Users' personal data will not be shared with third parties unless required due to mandatory regulations, court orders, or to fulfill consumer purchases.

e) Retention period

Personal data will only be stored for as long as necessary for its intended purpose.

f) Encryption

The website has an SSL certificate (Secure Socket Layer) ensuring that users' personal data is transferred securely and confidentially through encryption.

g) User rights

Right to access records Upon providing consent, users have the right to request a record confirming whether personal data is being processed. If personal data is processed, users have the right to access it.

Requests for records can be made to Sofia Saglind AB via email at [email protected].

The record will be provided in written form, either digitally or by mail.

Right to information and correction Upon providing consent, users have the right to contact Sofia Saglind AB to obtain information about stored personal data and to have incorrect information corrected. If any information is missing, users have the right to supplement it.

Right to restrict processing In certain cases, a person whose personal data is concerned may request that processing be restricted, such as when incorrect information has been reported for correction. During this period, processing of the incorrect information may also be limited.

Data portability In some cases, a person who has provided personal data has the right to have the data transferred to another party, such as a media service. The original recipient must facilitate such a transfer.

Right to erasure Users have the right to have their personal data deleted upon request. Exceptions apply in certain cases, but data must be erased if:

• It is no longer needed for the purposes it was collected.

• Consent is withdrawn.

• The personal data is used for direct marketing, and the user objects.

• There are no overriding legitimate reasons to retain the data.

• The personal data has been unlawfully processed.

• Deletion is required to fulfill a legal obligation.

If a user wishes to have their personal data deleted, they should contact us via email at [email protected].

8. COOKIES www.healbysofiasaglind.com uses cookies. This means that information may be stored in the user’s browser when visiting the website. The purpose is to recognize a user's device, collect statistics, and improve the user experience.

A cookie is a small text file that allows the identification of a user's communication device without storing personal data. There are two types of cookies: persistent and session cookies. Persistent cookies are stored for a longer time and may, for example, show content previously missed. Session cookies are deleted when the website/browser is closed. These cookies can store information such as language preferences, preventing users from needing to reselect them each time they navigate the site.

Cookies are used on the website for the following purposes:

• To manage service functions such as login settings and preference storage (e.g., "Remember my details").

• To analyze website usage and update it based on user needs.

Users must actively accept cookies. If no acceptance is given, users may experience difficulties on www.healbysofiasaglind.com. Those wishing to avoid cookies or receive warnings before they are stored can adjust their device settings accordingly.

9. USER AGREEMENT BREACH A user who breaches these terms of use will be subject to the following actions:

• A two-week suspension from the website, including the course platform, for minor breaches.

• Permanent suspension for serious breaches.

10. DISCLAIMER & LIABILITY LIMITATION Sofia Saglind AB, owner of www.healbysofiasaglind.com, disclaims the following legal liabilities:

• To the extent permitted by law, Sofia Saglind AB is not liable for data loss or punitive damages related to website content.

11. JURISDICTION The website, www.healbysofiasaglind.com, is operated from Sweden, and the terms of use are governed by Swedish law.

12. CONTACT For questions regarding the website and its content, contact us via email at [email protected].

For inquiries regarding the processing of personal data, please contact us at the same email address: [email protected].